ONDA’s ACTIVITIES  

By its nature, as a state-owned company which ensures airport facilities development and air traffic control, ONDA’s positions is primarily a service provider  to airline companies and passengers:

Services rendered to airline companies

Air security control

260.000 planes and 95.000 landings and takeoffs are annually handled nationwide.To ensure safety,  ONDA has implemented an air navigation device based basically on :

• Air navigation equipment  assistance network to  materialize air routes and various  navigation axis
• Aviation telecommunication system ensuring efficient communication between pilots and controllers in various centers and control entities on the ground and relay stations
• Rigorous regulation and high accuracy procedures
• Airspace restructuration in the form of distinct sectors to make air controllers task easy to manage 
• Radar control system which allows better air traffic perception
• Highly qualified human skills (air engineers, controllers and air electronics security specialists) obeying regular and rigorous controls

In airports, air safety is assured by implemented means which allow approach, landing, takeoff, ground traffic and parked aircraft fully safe :

• Landing strip
• Approach radio beacons
• Landing system instrument
• Runway luminous beaconing
• Ground lawful indication
• parking lots and their positions
• Air navigation procedures

In addition to being an air security supervising authority , ONDA deals with Air Information Service Management (AIS) by publishing and diffusing all documents related to air navigation in Morocco and by updating specific and temporary information.

The documents and information diffusion obeys to procedures and precise timing.

Air traffic regulation 

This function is translated in supplying airline compagnies with management of whole  airport resources related to air operations, mainly  aprons exploitation, ramps  and departure lounges management, carousels and passengers checking in areas.

Airport safety

Safety being an air transport priority, ONDA devotes to it important resources in respect to national regulations, International Civil Aviation Organization (ICAO) standards and recommendations, as well as  giving special consideration to air terminals buildings architecture requirements, like equipment,  inspection procedures, screening , training and human resources values.

All these resources are managed by ONDA in order to ensure fluid air traffic processing and fair assignment between  various companies according to their activity volume .

Services rendered to passengers

10 million passengers are annually processed by our Moroccan airports and ONDA believes, promotes and implements customer service satisfaction principle on nationwide airports premises.

Information

Air traffic information has an essential importance to passengers, that is why ONDA takes special care in making information available to them in local and remote sites :

• Remotely: A 24/7“ Call Center ”, an informative website, Newspapers and  Schedule Guides
• On site:  Information desks, electronic displays and overhead paging in all air terminals

A well elaborated road sign system is in place for an easy access to airport as well as a comprehensive and descriptive signboard system allowing good passengers orientation towards various airport’s areas.

Make Easier 

Measures taken jointly with state departments and services tend to facilitate passengers checking in and out  of airports  procedures and expedite luggage delivery reducing  passengers delays without compromising safety
 
Convenience

In order to make passengers experience very pleasant, ONDA has built airports offering modern architecture, easily accessible and traffic fluid facilities with various services like reception and assistance, airline companies help desk, phones, banks, food courts, newsstands and shops etc.
 
Quality service

In addition to quality steps tested and adopted by ONDA an elaborate effort is taken to increase public and staff continuous standards improvement awareness. 

Training

Training constitutes ONDA’s priority. In order to ensure higher quality operations and services related to air security and airport management,  staff training is then a higher priority.

Mohammed VI International Civil aviation Academy has made, Since its inauguration in October 26, 2000 by His Majesty King Mohammed VI, a giant leap of success ensuring high training levels based on advanced learning techniques. This has been combined with aviation technology research and development.

It is worth mentioning that this challenge couldn’t have been taken without the Academy's undertaken strategic alliances which has offered it an international recognition.

In addition, the Safety Institute, an area center bound to the ICAO head office, has, since 1997, given its approval to the Academy. Such accreditation has opened the way to a new development.
 

 Mohammed VI Civil aviation Academy currently gathers four training institutes :

• Air Traffic Services institute which ensures to air traffic controllers and air navigation service managers initial and continuous training.
• Air Security Systems Institute which offers wide range of trainings in fields of air navigation exploitation and maintenance.
• Aviation Management Institute which organizes training courses, seminars and workshops in various airports management, exploitation and air transport organizations fields.
• Civil aviation Safety institute, an ICAO area center, is in charge of standardized training programs AVSEC (Aviation Security) in three languages (Arabic, English and French).

Basic training

Three basic training:

• Air traffic controllers.
• Air Electronics Security Specialists.
• Civil aviation engineers.

Continuing education

The Academy offers, annually,  an internal and external continuing education programs.